Question 1

How does the dining room work?

Accepted Answer

The residence has a communal dining area where you can gather with your residence mates to have snacks and share unique moments.

Question 2

Is there a laundry service? How does it work?

Accepted Answer

Yes, the accommodation has a free laundry service for the bedding and rooms once a month.
Apart from what was mentioned above, the laundry service has an additional cost.

Question 3

Is there a cleaning service? What does it consist of?

Accepted Answer

Yes, the accommodation includes free cleaning service once a month. In case you require additional cleaning service, you must cover an additional cost for the service.

Question 4

Does the residence provide sheets and towels?

Accepted Answer

Yes, the residence provides sheets and towels in its rooms, plus a free monthly cleaning service for them.

Question 5

Is there a parking service? How does it work?

Accepted Answer

The accommodation has a private parking service and a fleet of bicycles.

Question 6

Does it have any kind of adaptability for people with reduced mobility?

Accepted Answer

Yes, the accommodation meets adaptations for people with reduced mobility.

Question 7

Are pets allowed?

Accepted Answer

Pets are not allowed in the accommodation.

Question 8

Can you smoke?

Accepted Answer

Smoking is not allowed inside the premises.

Question 9

Are instruments allowed?

Accepted Answer

Instruments are allowed as long as their use does not disturb the tranquility or rest of the other guests.

Question 10

Guest policy

Accepted Answer

Visits are allowed but hosting them is not permitted. For this, you can opt for a 20% discount on the hotel line of the social hub. Only one visitor per Resident is allowed at the same time, between 8:00 AM and 12:00 AM.

Question 11

What happens if I lose the key to my room?

Accepted Answer

The costs of key copying or lock replacement are your responsibility.

Question 12

Can I personalize my room?

Accepted Answer

You are not allowed to personalize the room. You must take care of the belongings and items you find in it.

Question 13

What happens if there is a malfunction or unforeseen event in the room?

Accepted Answer

You must call the maintenance service so they can investigate the cause and repair the damage.
However, if the Resident causes any damage to the Room or common areas, the Resident must pay for the repairs carried out by the Owner. Otherwise, the Owner has the right to deduct the damage from the Deposit.

Question 14

Emergency and incident management policy

Accepted Answer

The student residence offers an emergency policy and, at the same time, complies with all necessary signage and safety measures for the well-being of its guests.

Question 15

Specific accommodation rules

Accepted Answer

In student accommodation, you will not be able to run, you will not be able to smoke, you must respect other guests, take care of the facilities, and respect the policies and conditions specified in the lease agreement.

Question 16

What is the minimum stay?

Accepted Answer

The minimum stay is 4 months (February to May).
However, you can ask for availability for a shorter duration.

Question 17

Admission requirements?

Accepted Answer

You must be of legal age to make the reservation. Otherwise, you must have a guardian.

Question 18

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

The accommodation does not have a registration fee, but it does have a deposit, which is equivalent to one month's rent.

Question 19

Can I come accompanied by a friend, partner or family?

Accepted Answer

The use of the room is only for the resident. This means that except for visits, it is not possible for any friend, partner, or family member to spend the night in the room.

Question 20

Cancellation policy

Accepted Answer

The Resident has the right to cancel their Contract and therefore withdraw from the Contract within 14 days following the date on which the Resident made their reservation (and has received the confirmation email).

Question 21

How are the payments made?

Accepted Answer

Monthly through credit card.

Question 22

What happens if I leave earlier than planned?

Accepted Answer

In that case, you must read the lease agreement; since the resident will have to compensate the owner with certain amounts owed for the early termination of the contract.

Question 23

Types of food service?

Accepted Answer

The accommodation does not offer food service.

Question 24

What menu adaptations are offered?

Accepted Answer

Menus are not available as meal plans are not offered at the accommodation.

The Social Hub San Sebastián

What does this property have?

Room types

Individual Rooms

Standard Single

Segundo semestre

Executive Queen