Question 1

Types of food service?

Accepted Answer

The accommodation does NOT offer food service.

Question 2

Is there a laundry service? How does it work?

Accepted Answer

Yes, the accommodation has a self-service paid laundry service.

Question 3

Is there a cleaning service? What does it consist of?

Accepted Answer

Yes, we do have a weekly cleaning service in which the studio or twin room is cleaned, depending on the case, when the tenant requests it. The cleaning service has a cost of 78 euros for the studios and 47 euros for twin accommodations.

Question 4

Is there a package delivery / post office service?

Accepted Answer

Yes, we have a residence that offers package pickup service for whenever you need it.

Question 5

Can you smoke?

Accepted Answer

No, smoking is not allowed inside the facilities. It is only possible to smoke in some designated outdoor areas.

Question 6

Are instruments allowed?

Accepted Answer

Yes, as long as it doesn't disturb the peace of the other tenants.

Question 7

What happens if I lose the key to my room?

Accepted Answer

You will have to contact reception to receive the appropriate assistance.

Question 8

Emergency and incident policy

Accepted Answer

The residence has all the security measures in case of emergencies, which you will be able to learn about once you arrive at the residence.

Question 9

What happens if I am not accepted into university?

Accepted Answer

If you were not admitted to the University/educational institution for which you made the reservation. In this case, you must provide as proof the enrollment in a different province.

Question 10

What happens if I leave earlier than planned?

Accepted Answer

If you request the unilateral cancellation of your contract, before the expiration of the agreed period, if with respect to the time remaining to complete the Agreed Period, you pay 50% of the remaining amount of the Contract, as compensation for the damage caused, taking into account that: You must fully pay for the month in which you leave the residence, and the penalty will be calculated based on the remaining period to finish the contract (End Date), excluding the month in which you leave the residence.
In any case, the penalty shall not be less than one (1) month nor exceed three (3) months of the amount of the Contract you contracted.

To request the cancellation of the contract, you will have to notify us in writing by sending an email to the address of your residence indicated in the contract.

Question 11

How are payments made?

Accepted Answer

Payments can be made through the SEPA Zone, Flywire platform, or direct debit.

Question 12

What menu adaptations are offered?

Accepted Answer

No meal menu is offered in the accommodation.

Question 13

Does it have any kind of adaptability for people with reduced mobility?

Accepted Answer

Guide pets are welcome and we care about their well-being throughout their stay.

Question 14

Does the residence provide bed sheets and towels?

Accepted Answer

No, the residence does not provide bedding or towels. In that case, you must bring them yourself, as well as your pillow and comforter.
IMPORTANT: If you hire the private cleaning service, sheets and towels will be included.

Question 15

Is there a parking service? How does it work?

Accepted Answer

Yes, the residence has bicycle parking.

Question 16

How does the dining room work?

Accepted Answer

This is a common area where students can meet and have a snack.

Question 17

What is the minimum stay?

Accepted Answer

The minimum stay is 30 days.

Question 18

Are pets allowed?

Accepted Answer

It is not possible to bring pets according to company policies. However, guide dogs are allowed to stay in the residence.

Question 19

Guest policy

Accepted Answer

Visits from your friends or family members are allowed; as long as there are no more than 2 visitors at once.
On the other hand, during the night, only one person can be invited to sleep in the residence. However, if they stay for more than 3 nights, you will have to pay an extra amount per night for your guest.
Additionally, in the case of shared rooms, it is not possible to invite people to spend the night.

Question 20

What are the accommodation hours?

Accepted Answer

You can enter and exit whenever you want. There are no restrictions regarding the schedule.

Question 21

What happens if there is a flaw or unforeseen event in the room?

Accepted Answer

You must call the maintenance team immediately.

Question 22

Specific rules of accommodation

Accepted Answer

You can leave and enter the residence at any time. You can have guests, but you cannot disturb the stay of other tenants.

Question 23

Can I customize my room?

Accepted Answer

You should not personalize the room.

Question 24

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

The cost of registration and reservation is 250€ and the deposit has a cost of 1000€.

Question 25

Admission requirements?

Accepted Answer

You must be of legal age or, if not, have a legal guardian.

Question 26

Can I come with a friend, partner, or family?

Accepted Answer

The accommodation only allows the stay of a family member or friend for 3 consecutive nights, after this time, they will have to pay an additional cost per night.

Question 27

Cancellation policy

Accepted Answer

The company has a cancellation policy, which states that the Resident must sign the contract and make the reservation by paying the Registration Fee within a maximum period of forty-eight (48) hours from the date of signing the contract, for it to be effective.

Question 28

Does it close at any time of the year?

Accepted Answer

No, it does not close at any time. In the event that your contract has ended, an extension can be made. In that case, we recommend making the reservation as soon as possible so that you do not run out of availability.

Livensa Living Lisboa Marqûes de Pombal

What does this property have?

Room types

Individual Rooms

Estudio con cocina Standard

Año completo 24/25

Curso completo 24/25

Semestre 24/25

Corta Estancia

Corta Estancia

Estudio con cocina Premium

Año completo 24/25

Curso completo 24/25

Semestre

Corta Estancia

Corta Estancia

Estudio con cocina Super Premium

Año completo 24/25

Curso completo 24/25

Semestre

Corta Estancia

Corta Estancia

Estudio con cocina Super Premium y Terraza

Año completo 24/25

Curso completo 24/25

Semestre

Corta Estancia

Estancia Corta

Estudio con cocina Premium y Terraza

Año completo 24/25

Curso completo 24/25

Semestre

Estancia de 1 a 4 meses

Estudio con cocina Superior

Año completo 24/25

Curso completo 24/25

Semestre 24/25

Estancia Corta

Shared Rooms

Twin Standard

Año completo 24/25

Curso completo 24/25

Semestre

Estancia Corta

What does the price include?

Where is it?

Frequent questions

Frequent questions

Types of food service?

Is there a laundry service? How does it work?

Is there a cleaning service? What does it consist of?

Is there a package delivery / post office service?

What menu adaptations are offered?

Does the residence provide bed sheets and towels?

Is there a parking service? How does it work?

How does the dining room work?

Does it close at any time of the year?

Reservation conditions

What happens if I am not accepted into university?

What happens if I leave earlier than planned?

How are payments made?

What is the minimum stay?

What is the cost of the reservation, registration, and/or deposit?

Admission requirements?

Can I come with a friend, partner, or family?

Cancellation policy

Property rules

Can you smoke?

Are instruments allowed?

What happens if I lose the key to my room?

Emergency and incident policy

Does it have any kind of adaptability for people with reduced mobility?

Are pets allowed?

Guest policy

What are the accommodation hours?

What happens if there is a flaw or unforeseen event in the room?

Specific rules of accommodation

Can I customize my room?

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