Question 1

What are the guest service hours?

Accepted Answer

24 hours a day.

Question 2

What is the minimum stay?

Accepted Answer

Short stay 1-3 months/
Half stay 4-5 months/
Long stay 6+ months

Question 3

Who can live in the residence?

Accepted Answer

The residence offers accommodation for students of all genders and nationalities enrolled in any higher education course in Spain.

Question 4

Can I bring guests?

Accepted Answer

Yes, guests can be brought to the residence. However, if he stays overnight, a charge of €45/night will be applied.

Question 5

Are there parking spaces?

Accepted Answer

No, the residence does not have parking spaces.

Question 6

Is there laundry in the residence?

Accepted Answer

Yes, the residence has a laundry service with an additional cost.

Question 7

Does the residence provide sheets and towels?

Accepted Answer

The residence provides free sheets and a pack of towels: €20

Question 8

How is payment made?

Accepted Answer

Single payment for the entire stay (minimum stay 4 months): A discount of 3% of the total amount of the stay will be applied, as long as the entire contracted stay is completed. A single receipt will be issued during the first 5 days of the start month of your contract.

Monthly payment: The receipt will be issued during the first 5 days of each month.
Payments will be paid by direct debit

Question 9

What happens if I am not accepted to the university?

Accepted Answer

The amount will be refunded: If you do not get a place at the University or at the Study Center, in the degree that you have indicated as an option in the reservation form or in any of the degrees requested in the city where you have carried out your university pre-registration, and that it must coincide with your 1st option in the university pre-registration, as long as you send by email a copy of the non-admission letter from the University or the study center. If you do not have this letter, you must send us a copy of the results sheet for the allocation of places (university pre-registration) and the registration of the university in the city in which you have finally enrolled.

Question 10

Pets Allowed?

Accepted Answer

It is not allowed to have pets in the residence.

Question 11

What happens if I lose my room key?

Accepted Answer

If you lose your room key you must notify reception immediately and request a new one at an additional charge.

Question 12

Can I personalize my room?

Accepted Answer

Yes, as long as you can return it to its original state when you leave. If not, you will be charged for any damage.

Question 13

Is there a check-in and check-out time?

Accepted Answer

There are no entry and exit times, but there are rules to respect the silence of others.

Question 14

Can you smoke?

Accepted Answer

No, smoking is not allowed inside the Residence. Since the entry into force of the Anti-Smoking Law of 2011, smoking is prohibited in any type of space for collective use that is not outdoors.

Question 15

What menu adaptations are offered?

Accepted Answer

Be Live offers vegetarian options made in-house.

Question 16

Types of food service?

Accepted Answer

Meal service at Be Live is mandatory and is already included in the advertised prices.

It also has spaces with microwaves on each floor.

Residencia Universitaria Be Live Residence Madrid

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