Question 1

Types of food service?

Accepted Answer

You choose if you want them to cook for you, clean you, or wash and iron your clothes. Together with your colleagues, we will establish a division of tasks based on your preferences.

Question 2

What menu adaptations are offered?

Accepted Answer

We provide you with a menu that can serve as a guide if you want to cook together.

Question 3

How does the dining room work?

Accepted Answer

The kitchen is a common space and fully equipped. You can use it whenever you need, you are in your apartment.

Question 4

Is there laundry service? How does it work?

Accepted Answer

A division of the tasks of the person who helps in the accommodation can be established to be able to have laundry. If you prefer a professional laundry washing and ironing service, you can also hire it separately.

Question 5

Is there cleaning service? What does it consist of?

Accepted Answer

The cleaning service is for common areas (living room, kitchen and bathrooms), as well as the rooms if desired. The tasks to be performed by the hired person are divided based on the needs of the residents.

Question 6

Does it close at any time of the year?

Accepted Answer

The residency period adjusts to the academic calendar.

Question 7

Does the residence provide sheets and towels?

Accepted Answer

Sheets and towels must be brought by each resident. It is considered personal effects.

Question 8

Is there parking service? How does it work?

Accepted Answer

If you want a parking space, you can hire it separately. To do this, contact the company.

Question 9

Is there a parcel/postal service?

Accepted Answer

Yes, we have an exclusive and free package collection service for residents. For more information, contact the company.

Question 10

Accommodation hours?

Accepted Answer

It is your apartment, so you are free to enter and leave it.

Question 11

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

All floors have an elevator in the building and easy access to common areas. If you have any special needs, please contact the company first.

Question 12

Pets Allowed?

Accepted Answer

Pets are not allowed.

Question 13

Can you smoke?

Accepted Answer

Smoking is not allowed on the floors.

Question 14

Are instruments allowed?

Accepted Answer

Yes, as long as it does not disturb the study and rest of colleagues and neighbors.

Question 15

Guest policy

Accepted Answer

No one from outside the apartment can spend the night. As for guests, there must be prior notice and acceptance by colleagues. Parties or meetings at night or noise are not permitted.

Question 16

Can I customize my room?

Accepted Answer

If there is any damage, you must bear in mind that it may lead to a penalty on the deposit.

Question 17

What happens if there is a damage or unforeseen event in the room?

Accepted Answer

You must notify maintenance. The type of damage or unforeseen event will be assessed.

Question 18

Emergency and incident policy

Accepted Answer

There is a 24-hour helpline, as well as several communication channels (the apartment's WhatsApp group with company staff and an incident link).

Question 19

What happens if I lose my room key?

Accepted Answer

You will have to ask for a copy, and there will be a penalty.

Question 20

Specific accommodation rules

Accepted Answer

Respect for roommates and neighbors.

Question 21

What is the minimum stay?

Accepted Answer

The minimum stay is one month. If your stay is going to be shorter, contact us.

Question 22

Admission requirements?

Accepted Answer

There are no requirements as such.

Question 23

What profiles do you accept?

Accepted Answer

A prior interview is done to verify the compatibility of the partners. They are student profiles.

Question 24

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

Each room has it in the description.

Question 25

What happens if I am not accepted into university?

Accepted Answer

Before enrolling, you must secure your place at the University. It is not possible to cancel a contract after it has been signed.

Question 26

What happens if I am not accepted into university?

Accepted Answer

Before enrolling, you must secure your place at the University. It is not possible to cancel a contract after it has been signed.

Question 27