Question 1

Who can live in the residence?

Accepted Answer

All university students

Question 2

Pets Allowed?

Accepted Answer

It's not allowed

Question 3

What is the minimum stay?

Accepted Answer

There is no minimum stay

Question 4

Is there food service?

Accepted Answer

No, since the residence has a kitchen in the rooms.

Question 5

Can I stay during the summer?

Accepted Answer

Yes, since the residence is open all year round

Question 6

Can I personalize my room?

Accepted Answer

Yes, as long as you can return it to its original state when you leave. If not, you will be charged for any damage. Check out the residence blog for ideas on how you can personalize your room without nails, glue, or leaving marks on the wall.

Question 7

Can I bring guests?

Accepted Answer

Visits are allowed between 10:00 a.m. and 11:00 p.m. Guests cannot sleep in the residence.

Question 8

What happens if I lose my room key?

Accepted Answer

If you lose your room key you must notify reception immediately and request a new one at an additional charge.

Question 9

Is there laundry in the residence?

Accepted Answer

Yes, it is located in the building so you can use it whenever you need it during your stay.

Question 10

Is there cleaning service? What does it consist of?

Accepted Answer

Yes, room cleaning is once a week and common areas are cleaned every day, several times. Bed linen and towels are changed once a week.

Question 11

How is payment made?

Accepted Answer

Payments are normally made by direct debit between the 1st and 5th of each month.

Question 12

What happens if I am not accepted to the university?

Accepted Answer

In these cases, the amount paid so far will be returned:

Non-granting of a university place within the province where the Residence is located. The refund will be managed after delivery to the Residence Administration of proof of payment of the registration fee of the University of another province in which a place has been obtained.

Failure to obtain an entry visa to Spain valid on the date of entry into the Residence.

Question 13

What happens if there is a damage or unforeseen event in the room?

Accepted Answer

It will be charged from the deposit previously paid when signing the contract.

Question 14

Is there care and surveillance staff 24 hours a day?

Accepted Answer

Yes, they have staff available 24 hours a day, so if you ever need anything, a member of the resident team can help you, day or night.

Question 15

Is there a postal and/or parcel service?

Accepted Answer

The reception team is always available to collect packages and certificates, so you never miss a delivery. They also send you an email reminder when your package is ready for pickup.

Question 16

Is there a check-in and check-out time?

Accepted Answer

There are no entry and exit times, but there are rules to respect the silence and rest of others.

Question 17

Can you smoke?

Accepted Answer

It is not allowed, except on the terraces

Residencia Universitaria Yugo Claraval Madrid

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