Question 1

Who can live in the residence?

Accepted Answer

To stay in the residence, students must be at least 16 years old and you must have parental permission upon arrival. If you want to book a semester stay, you must present proof of registration.

Question 2

What is the minimum stay?

Accepted Answer

TSH only accepts reservations with specific dates of 5, 10 and 12 months

Question 3

Pets Allowed?

Accepted Answer

No, the residence does not allow pets, with the exception of guide dogs.

Question 4

Is there food service?

Accepted Answer

The residence has a shared kitchen and also the option to purchase meal cards (Meal Bundles), which are available and can be purchased after booking or directly at the hotel reception. The cards include 10 (€75 per month) or 20 meals (€140) that you can use at any time, for as many meals as you want each day. When you redeem a meal, it is crossed off on your card. Drinks are not included.

Question 5

Can I bring guests?

Accepted Answer

Yes, you can receive visitors but you must notify the reception beforehand.

Question 6

What happens if I lose my room key?

Accepted Answer

You must inform the reception and request a new one with an additional cost of €10

Question 7

Can I personalize my room?

Accepted Answer

Yes of course. You just have to keep in mind that the furniture is fixed to the floor and/or walls, so it cannot move. Also you can't drill holes in the walls.

The rooms have quite large boards on which you can pin your posters and notes. The use of large appliances such as washing machines, dryers, kitchen appliances, radiators or refrigerators is not permitted. When you leave the room, you should remove all furniture, so make sure it is not too uncomfortable.

Question 8

What is the cost of the reservation, enrollment and/or deposit?

Accepted Answer

When you reserve a room you must pay a deposit, which is calculated during the reservation process. Typically, the deposit is equal to one month's rent and will be returned within 4-6 weeks after departure if everything is in order with the room and payments. Keep in mind that your deposit is independent of the first month's payment.

Question 9

Is there cleaning service? What does it consist of?

Accepted Answer

Yes, monthly room cleaning and change of bed linen are included. Surfaces in the shared kitchen are cleaned regularly and all common areas are cleaned daily.

Question 10

Is there laundry in the residence?

Accepted Answer

Yes, the residence has a laundry room with several washers, dryers and ironing boards that you can use at any time at no additional cost. Detergent and fabric softener are included.

Question 11

Are there parking spaces?

Accepted Answer

Yes, the residence has parking spaces at an additional cost.

Question 12

How is payment made?

Accepted Answer

You will receive a payment link, where you can attach your card number with the required details and proceed with payments. Additionally, you can also make payment directly at reception.

Question 13

Is there a postal and/or parcel service?

Accepted Answer

Yeah! All guests have a personal mailbox. Mail will be delivered directly to reception, sorted and distributed every morning. We will notify you when we receive a package for you at reception.

Question 14

Is there a check-in and check-out time?

Accepted Answer

There are no entry and exit times, but there are rules to respect the silence of others.

Question 15

Prices?

Accepted Answer

Our rates depend on the category of the rooms and the period of time required for your stay (5 and 12 months). On our website you can check the prices and categories available.

Question 16

Can you smoke?

Accepted Answer

No, smoking is not allowed inside the Residence. Since the entry into force of the Anti-Smoking Law of 2011, smoking is prohibited in any type of space for collective use that is not outdoors.

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